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Returns and replacements

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original JM Justyna Makowska returns form. Returned items must not be washed, worn or altered. We do not accept returns of facemasks,swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved). 

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.

You have one option for returning or exchanging merchandise purchased online on www.justynamakowska.com. All returns or exchanges of online orders, whether by post or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

Option: By Post

To return or exchange by post, please follow these instructions:

  1. Complete the required information on the returns form included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.
  3. Post your return package at a Post Office in your delivery country.
  4. Your return will be processed within a maximum of 14 business days. A refund for the item will be made to the original payment method. For exchanges, please place a new order online.

You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you have lost your returns form please contact Customer Services who will be able to email you another.

Please send the returned item to the following address:

Justyna Makowska Fashion Designer, street. Janka Muzykanta 24c/1, post code: 71-212 Szczecin, Poland.

Last Updated: 12.01.2022

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